Interested business owners and partners who want to become accredited Totaline business partners can send their intent to order@totaline.com.ph.

Our team will verify your intent and send you the accreditation requirements.

Partners who wish to be an Accredited Business Partners will undergo Accreditation Process.

Returns can be accepted under the following conditions (subject to inspection):

1. esthetic Defect, Incomplete, or Non-compliant Products within 14 days from the date of Sales Invoice or Delivery, whichever comes first.
2. Functional Defect within 90 days from the date of Sales Invoice or Delivery, whichever comes first.

Note: Void cases are not valid. Only repair or replacement of products is possible after inspection of CCAC to confirm if parts are indeed defective.

The following circumstances void the warranty (the list is not exclusive, and warranty may be voided by similar acts or circumstances):

1. Mishandling, misuse, abuse, alteration, improper operation, incorrect electrical supply voltage or frequency, or exposure to corrosive or erosive action of liquids or gases, burns, defects from accidents, unhygienic or harsh environments, or negligence.
2. Deviation from recommended application, system design, installation, and service practices during product installation.
3. Faded, torn, or missing nameplate or any other identifying information attached to the products.
4. Installation of parts by non-authorized service centers.

Warranty Exclusions:

1. CCAC does not cover the warranty of consumable items such as:
   a) Refrigerants
   b) Electrical Components such as contactors, circuit breakers, fuses, filter driers, sight glasses/indicators, heater/crankcase, overload protectors, relays, strainers, rotary switches, thermistors, thermostats, timers, and transformers.
2. Wrong product purchases or changes of mind are not returnable after 24 hours, provided the buyer validates before order booking.
3. Damage caused by force majeure, acts of God, or fortuitous events.

For products that cannot be found on the website, please send the SAP Code and encountered issue to your Sales Account via Viber

For any issue encountered on the website, please send details including screenshots immediately to to your Sales Account via Viber

Anytime after this website walkthrough and onboarding session.

Please note that from now on, all parts requirements should be purchased through the Totaline website.

User login confirmation for Totaline Parts Portal will be sent after the onboarding session including the PDF copy of the presentation.

We strongly advise inspecting delivered items upon receipt. If items are missing or damaged, please contact the Totaline Order Management team immediately for investigation. You can report issues via email at order@totaline.com.ph, including necessary proof like images.

Send an email to order@totaline.com.ph to verify your order status and to locate its current location. 

Make sure to include your order confirmation number for proper validation.

Business Partners can specify a different delivery location using the Special Notes on the Cart Page. Include the complete address, contact person, and contact number. If no special instructions are mentioned, the parts will be delivered to the default shipping address of the business partner.

You may cancel your order by sending an Order Cancellation Request to order@totaline.com.ph within 24H after placing the order on Totaline website and order status MUST NOT BE PROCESSED yet or in-transit for delivery.

Order that has been processed can NO LONGER be cancelled.

Ensure you include your order confirmation number and the reason for cancellation for proper validation.

All requests for returns and claims will not be processed unless ALL the following conditions are satisfied:

1. Products are returned within the required period.
2. CCAC’s written approval has been obtained via:
   a. Emailing order@totaline.com.ph to process ATP.
   b. Requests and approvals must be made via email; no verbal requests will be accepted.
3. Buyer must submit a copy of the Sales Invoice, Delivery Receipt, Official Receipt, and Trouble Call Report (TCR) for functional defects issued by ASC.
4. The pullout location of products for return should match what is reflected in the Delivery Receipt.
5. Products must be returned in merchantable quality with the original packaging (if with box), box opened without damage.
6. Unauthorized returns will not be accepted. 
7. Shipping and handling charges are non-refundable. Buyer pays CCAC handling charges equal to 15% of the invoice amount (case-by-case basis).

Currently, Totaline Business Partners can buy parts through the website using

• Store credits (Based on Actual BP Credit)
• Bank payment option.

Yes, Business Partners who have utilized their assigned store credits can opt to pay via bank deposit. Please note this is a non-online payment. Follow these steps: 

1. Go to a preferred bank (BPI or BDO) and fill out a deposit slip: 
BPI Account No: 001531-0025-35
Account Name: Concepcion Carrier Airconditioning Company
BP Code + BP Name (Should be 30 characters)
Ex. 1000000001XYZCorporationsxxxxx 

BDO Account No: CCAC-00043-8004-035
Account Name: Concepcion Carrier Airconditioning Company 
BP Code + BP Name (Should be 30 characters)
Ex. 1000000001XYZCorporationsxxxxx

2. Pay the exact amount over the counter.

3. Provide an eligible copy of your bank deposit as confirmation of payment.

4. Email proof of payment to Totaline Order Management at order@totaline.com.ph, including your order number.

We currently deliver nationwide through our third-party delivery logistics.

Totaline is committed to providing ordered parts to our business partners with a 24-hour delivery lead time for NCR. 

• NCR orders must be made or received on or before 2 PM from Monday to Friday  to allow ample time to prepare the items for next-day delivery.
• Even if received within cut off period, order processing includes order unblocking for any AR-related concerns pertaining to your order
• NCR order received beyond the cut-off time will be processed the next day and can be delivered on the third-day if no issue related to order unblocking.

Delivery lead time for the rest of Luzon is up to 7 days, and up to 14 days for VisMin areas.

Pick-up option is available on the Totaline website. Business Partners and customers can pick up their ordered parts at the following Totaline Hub locations nationwide from Mon-Fri, 8 AM-5 PM.

Shipping Method should be: Pick-Up
Special Notes should be: Pick-Up