DATA PRIVACY NOTICE

At Concepcion-Carrier Air onditioning Company (CCAC), we value your privacy and are committed to protecting and securing your personal data. This Privacy Notice explains how we collect, store, use, disclose, and dispose of your personal data in the course of our business. It also informs you about your rights, including how you can access, update, or make choices regarding the use of your personal data.

This Notice applies to all our online and offline data collection activities across various channels, including our websites, web- and mobile-based applications, third-party networks, points of sale, contact centers, retail outlets, promotions, and events (collectively, the “CCAC touchpoints”).

HOW WE COLLECT PERSONAL DATA

We collect personal data (full name, home address, email address, contact numbers) from your interactions with CCAC touchpoints and other legal sources, as follows:

• Customer Registration: Upon your sign-up to our e-commerce latforms, contact centers and mobile applications, we collect your ersonal data through the Personal Information Sheet.
• Product Registration: To enable seamless processing of product support and warranty services.
• Order Fulfillment: To process and fulfill your order, we collect and use certain personal information. This information is necessary to ensure that your purchases are accurately processed, prepared, and delivered to your specified address.
• Contact Us: We value your inquiries and concerns. When you contact Us through Our authorized representatives and contact centers, email, mobile applications or services, and other online platforms, we collect some information to effectively address your needs.
• Partnering With Us: When you are interested in becoming a vendor in Our platform, we collect your information to facilitate your onboarding with Us.
• Publicly Available Sources: We may collect information about you from public records and from other available sources authorized to disclose such information.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to:

• Third party service providers that perform business operations on Our behalf
• Partners who collaborate with Us to provide services to our customers
• Business partners that provide joint communications that We hope our customers find of interest through processing of the following:

• Our customers’ Internet Protocol address
• Search terms used o Pages and internal links accessed on Our sites
• Date and time of visit to the sites
• Geolocation
• Referring site or platform (if any) through which Our customers clicked through to this site
• Operating system
• Web browser type
• Type of device used.

DATA STORAGE, PROTECTION, AND RETENTION

We implement appropriate technical and organizational measures to protect personal data that We hold from unauthorized disclosure, use, alteration or destruction. These include using secured IT infrastructure to collect and store personal data, and locked storage rooms for files. Where appropriate, We use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

We store your personal data for as long as necessary to fulfill the legitimate purposes described in this Privacy Notice unless a longer retention period is required or permitted by law. We generally retain your data for a maximum period of 10 years from your last transaction with us. Once your personal data is no longer needed for the listed purposes, or upon your request (subject to legal requirements), we will securely dispose of it. This may involve physically shredding of documents or permanently deleting electronic data from our systems.

YOUR RIGHTS AS A DATA SUBJECT

As data subjects, it is important that you are aware of your rights and how to exercise them:

• Right to be informed: You have the right to be notified and furnished with information before processing your personal data.
• Right to access: You have the right to request access to the personal data We hold about you. This allows you to verify the lawfulness of rocessing and to understand how your information is being used and you may limit the use or transfer of the personal data We hold about you.
• Right to rectification: If you believe that any personal data, We hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
• Right to erasure or blocking: Under certain circumstances, you have the right request the deletion of your personal data including deletion of your registered account.
• Right to object: As a data subject, you have the right to object to the processing of your personal data when such processing is based on consent or legitimate interest. You may also withdraw consent for receiving direct marketing communications.

Additionally, you have the option to close your account or request deletion of your personal data. In such cases, We will make reasonable efforts to delete or de-identify your personal data, as permitted by applicable law. Please note that if you choose to withdraw consent entirely or request deletion of your data, We may not be able to continue providing services to you. This action may also lead to the termination of any agreements with Us.

• Right to portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to file a complaint: If you feel your personal data has been misused, maliciously disclosed, improperly disposed, or that any of your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission.
• Right to damages: You have the right to receive compensation for any damages you have sustained due to inaccurate, false, and unlawfully obtained or unauthorized use of your personal data.
  

UPDATE AND REVISIONS TO THIS PRIVACY NOTICE

As Concepcion-Carrier Air Conditioning Company (CCAC) expands and improves its websites and its applications, or as legal requirements change, We may need to update this Privacy Notice. This Privacy Notice may be modified from time to time without prior notice. We encourage you to review this Privacy Notice on a regular basis for any changes. Rest assured, any changes will not be retroactively applied to personal data already collected, unless required by law.

CONTACT US 

If you have any comments or questions or if you wish to access, correct, update or ask for a copy of personal nformation we hold about you, or if you have questions about Concepcion-Carrier Air Conditioning Company (CCAC)’s privacy practices in general, please email dpo@ccac.com.ph